Our Policies

ΤEMAK, has as first priority the health and safety of all employees and customers and continues the strict implementation of all necessary measures, in order to ensure both healthy conditions in the workplace and the continuation of business activity.

The Policy established by Management, which also forms the foundation of the Quality Management System, is summarized as follows:
The primary goal of TEMAK S.A. is to provide products that meet the needs and expectations of its customers and their increasing demands, with the same consistency it has always demonstrated.

In the context of being able to measure the results of the company’s continuous efforts using objective indicators and gaining a powerful tool for preventing errors and increasing quality and productivity, the company has designed and implemented a Quality Management System in accordance with the International Standards ELOT EN ISO 9001 and EN ISO 13485 (for Water Treatment Systems for hemodialysis).

The overall responsibility for the operation and maintenance of the Quality Management System, as well as its continuous improvement in alignment with this Quality Policy, is assigned to the Management Systems Representative, who is also granted the corresponding authority to fulfill this responsibility.

Management is committed to supporting the Management Systems Executive with all necessary means and resources so that the Quality

Management System functions efficiently and achieves its intended purposes within the scope of ISO 9001:
• Design, Development, Production, Storage, Sale, Rental, Installation, Servicing and Sales of Water Treatment Systems, Chemical Products and Industrial Equipment.
• Operation of Water Treatment Systems.
• Sales of Potable Water and Water for Industrial & Irrigation Use.
And within the scope of ISO 13485:
• Study, Design, Production, Installation, Trading and Technical Support of Water Treatment Systems for Hemodialysis.

To achieve its objectives, the company is committed to:
• Using modern technological methods for product manufacturing and service provision.
• Monitoring and fully complying with legislative and regulatory requirements.
• Prompt identification of Non-Conformities and initiation of corrective actions.
• Providing the necessary tools and knowledge to all its staff.
• Fostering a spirit of cooperation and communication.
• Promoting increased Social and Environmental awareness.
• Maintaining sensitivity and alertness regarding Health and Safety issues across all operational areas.
• Managing threats and opportunities.
• Fulfilling the expectations of interested parties.
• Continuously improving in all areas.

Each employee is required, by utilizing the training and resources provided to them, to follow the procedures of the Quality Management System and contribute to its continuous establishment and improvement.

TEMAK S.A. – Management and Employees – is committed to the continuous effort to meet the increasing demands of its customers while simultaneously improving its environmental performance in all its activities, with the scope of:
• Design, Development, Production, Storage, Sale, Rental, Installation, Servicing and Sales of Water Treatment Systems, Chemical Products and Industrial Equipment.
• Operation of Water Treatment Systems.
• Sales of Potable Water and Water for Industrial & Irrigation Use.

Each employee is required, using the training provided and the tools made available to them, to follow the procedures of the Environmental Management System and contribute to its continual establishment and improvement with the aim of environmental protection.

Specifically, our Company is committed to the following:
• To comply with applicable environmental legislation and regulatory framework.
• To identify all environmental aspects arising from its activities and to control those that cause significant environmental impacts.
• To establish, document, and review environmental objectives and targets, taking into account significant environmental parameters, technological developments, and economic and operational requirements.
• To manage its waste in accordance with environmental permits and current legislation, and to communicate these requirements to its respective Suppliers.
• To act promptly to prevent any risk of accidental pollution or other major accidents.
• To be prepared with immediate response and intervention plans for emergency situations.
• To encourage its personnel and suppliers to meet key environmental protection criteria.
• To properly manage environmental risks through the application of preventive measures, systematic monitoring, analysis, and evaluation.
• To manage threats and opportunities related to the identified environmental aspects.
• To continuously educate all personnel whose work in any way affects the Environmental Management System on environmental issues and their respective responsibilities.
• To take into account the principles of sustainable development.
• To aim at creating and maintaining a relationship of trust with the local community and to provide environmental information to the general public.
• To fulfill the expectations of interested parties.
• To regularly review and revise its Environmental Policy and ensure it is available to the public.

After sales customer support is a very important point for TEMAK SA. The structure and organization of TEMAK SA complies with the most up-to-date management technics for inventory and stock-keeping practices.

The main spare parts or consumables for every water treatment installation are available from our warehouse within 24-48 hours.

TEMAK S.A. (hereinafter referred to as the “Company”) is committed to conducting all its business activities in an ethical manner, with integrity and full compliance with the applicable legal and regulatory framework against bribery. This Policy supports the prevention, detection, and management of bribery risks, aligned with the Company’s mission to operate as a responsible and healthy member of society. 

The Company:

• Prohibits bribery in any form, defining bribery as the offering, giving, or receiving of anything of value with the intent to influence decisions.
• Complies with all applicable national, European, and international anti-bribery laws and regulations.
• Implements, maintains, and continually improves an Anti-Bribery Management System tailored to the size, structure, and activities of the Company.
• Establishes measurable anti-bribery objectives, reviews them periodically, and adjusts them to reflect risks, regulations, and business operations.
• Promotes awareness among all employees and partners regarding the prevention of bribery.

All employees and partners are encouraged to report in good faith, or based on reasonable belief, any incidents of bribery or unethical practices, within a confidential framework, to the Anti-Bribery Compliance Officer. The Company ensures protection against retaliation. The Anti-Bribery Compliance Officer has the authority and independence to:

• Monitor and evaluate compliance with the Policy and the Management System ISO 37001,
• Investigate reports and take corrective actions,
• Provide reports to Management on the effectiveness of anti-bribery measures.

Non-compliance with this Policy by employees or third parties acting on behalf of the Company may result in disciplinary action, termination of contracts, and legal consequences.

The Company is committed to the continuous improvement of the Anti-Bribery Management System through:

• Regular bribery risk assessments,
• Review and revision of policies, procedures, and objectives,
• Training and awareness of employees and partners.

All employees and partners are responsible for adhering to this Policy, while Management ensures its effective implementation and oversight.

For reporting bribery-related matters, you may contact: antibribery@temak.gr

The Management of TEMAK is committed to a continuous effort to provide High Quality Services that meet all hygiene and safety standards, at a cost that leads exclusively to satisfied consumers.

The primary objective of the Company is to produce and supply safe and high-quality drinking water that meets the needs and expectations of customers/consumers, as well as legal and regulatory requirements, in a manner that fully ensures its safety and quality.

To ensure food safety, the Company has established a Food Safety Management System (FSMS) in accordance with ISO 22000, through which it analyzes and evaluates hazards, implements preventive control measures, and identifies Critical Control Points (CCPs) and Operational Prerequisite Programs (OPRPs) to control these potential hazards. In doing so, it takes into account, where required, vulnerable consumers (such as those with special dietary needs), applicable legislation, guidance from competent authorities, and new scientific data regarding food-related hazards.

The overall responsibility for the operation, maintenance, and continuous improvement of the Food Safety Management System, so that it best aligns with this Food Safety Policy, is assigned to the Food Safety Team, which is also granted the corresponding authority. Management is committed to supporting the Food Safety Team with all necessary means and resources, ensuring that the Food Safety Management System operates effectively and fulfills its intended purpose. Each employee is required, by making use of the training provided and the resources available to them, to comply with the procedures of the Food Safety Management System and to contribute to its continuous implementation and improvement.

TEMAK S.A. recognizes, at the highest level of Management, the need to ensure the smooth operation of the company for the benefit of its customers, employees, and other interested parties. To ensure continuous operation, TEMAK has implemented a Business Continuity Management System in accordance with the international standard ISO 22301.

The operation of the System is expected to provide significant benefits to the Company, such as:

• protection of revenue streams and company profitability,
• assurance of the supply of products and services to customers,
• retention and strengthening of the Company’s personnel,
• compliance with legal and regulatory requirements.

This Business Continuity Policy has been communicated within the Company.

The commitment to implementing the Business Continuity System is achieved through this Policy and the provision of appropriate resources for the development and improvement of the Business Continuity Management System. Relevant legal and regulatory requirements are identified and incorporated into the Business Continuity System as applicable.

The Company’s Management will undertake all necessary actions to systematically review the performance of the Business Continuity Plans on a regular basis, ensuring the achievement of set objectives and identifying any weaknesses through the internal audit program, with the constant aim of continuous improvement of the System.

Furthermore, a Business Impact Analysis and Risk Assessment process will be applied, in accordance with the requirements and recommendations of ISO 22301. Risks and their corresponding impacts on the Company’s activities will be assessed in line with the requirements of ISO 22301.

The Company encourages all its personnel, at all levels of operation and Management, to actively participate in the implementation of the Business Continuity System, ensuring the achievement of objectives and the identification of any weaknesses.

The Management of TEMAK S.A., through the implementation of an Information Security Management System in accordance with ISO 27001, is committed to:

• meeting the applicable requirements of all interested parties (e.g. legal, regulatory, contractual) related to information security,
• setting measurable information security objectives in line with this Policy, monitoring their progress, and updating them when required,
• taking all necessary measures for the continuous improvement of the Information Security Management System,
• periodically reviewing the Policy to ensure its adequacy and suitability,
• providing employees with the necessary training, awareness, and appropriate working environment for the safe and effective execution of their duties,
• ensuring the provision of the necessary resources for the operation and maintenance of the Information Security Management System,
• considering and implementing the requirements of the General Data Protection Regulation (GDPR) in cases of collection and processing of personal data,
• complying with the applicable legal and regulatory framework regarding the protection of privacy and personal data.

The Management recognizes that compliance with ISO 27001 and the consistent implementation of the Information Security Management System are critical to ensuring the confidentiality, integrity, and availability of the company’s information.

With the development and implementation of an Energy Management System in accordance with ISO 50001 at its facility in Acharnes, Attica, TEMAK recognizes its responsibilities and obligations towards people, society, the environment, and the sustainable management of energy resources.

In alignment with the Company’s strategic planning and placing absolute priority on meeting customer requirements, TEMAK is committed to:

• the continuous improvement of its energy performance,
• the provision of the necessary resources and availability of information to achieve energy objectives,
• compliance with legal and other requirements arising either from applicable Greek and European legislation or from customer requirements related to energy management,
• supporting and procuring energy-efficient goods and services that are environmentally friendly,
• supporting energy planning activities that promote the improvement of energy performance.

Through the implementation of the Energy Management System in accordance with ISO 50001, TEMAK identifies all energy parameters related to its activities and develops procedures and programs that do not degrade but enhance the products and services provided, aiming at the continuous improvement of energy performance. This Energy Policy of the Company is published, communicated, implemented, and supported by all.